A clearer way back.

Can’t sign in?

1. Use the email address you used to create your account.
2. If you created your account with Google, use Google when that option is available on the sign-in screen.
3. For an email-and-password account, request a password-reset link. Use the newest email and check your spam folder.

If you see “Rate limit exceeded,” wait before requesting another link. Avoid sending repeated reset requests.

Answers haven’t saved?

1. Keep the original page open and check your internet connection.
2. When you reconnect, pending saves retry. If an error remains, choose Try again.
3. Wait for “Saved to your account” before leaving the page.

Download my unsynced draft saves a private copy of your own reflection fields. It excludes your partner’s answers. It does not submit answers, complete a module or automatically restore the draft.

If the message says another device has newer answers, download your draft before choosing Load latest version. Loading the latest version discards unsynced edits on the current page.

Closing the page or a browser crash can lose unsynced work. A local download is not a server save.

Partner not connected?

1. Each partner signs in to their own account.
2. One partner creates the invitation. The other opens it and accepts while signed in to their own profile.
3. Open Profile and choose Check connection. Confirm both partners are shown as connected.

A name or photo alone does not confirm a connection. Check the connection status before expecting shared discoveries.

Why is the review pending?

1. Both partners complete and save their own reflection.
2. Each partner reviews the shared discoveries and confirms their own review.
3. Choose a shared action. Each partner agrees to it from their own account.

Finishing the questions does not complete the shared review. The progress steps show whose review or agreement is still needed; one partner cannot confirm for the other.

Why is a module locked?

• Free month: Module 1 is included. Modules 2–11 require an active paid membership.
• Previous module: Finish the earlier module together before moving on.
• Administrator pause: The module is paused by the owner. A payment does not override that pause.

Select a locked module to see its explanation. One membership covers both connected partners. Your membership page shows the current plan, access dates and any scheduled cancellation.

Use Back to my profile to return from membership. For card payments, Stripe’s portal includes a return link. Existing PayPal plans have a cancellation control on Membership; payment-method updates open your PayPal account. Use your browser’s Back button to return.

Report a technical problem

When signed in, choose Report a problem in your workspace and select the area that isn’t working.

The owner receives the issue category, technical status, time and account ID. The report does not include passwords, personal answers or a written message. It does not send an email or promise an immediate reply.